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Thread: Shwmae products

  1. #21
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    Now being told a couple of days for a refund as they need to transfer funds :S I paid via paypal

  2. #22
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    Sep 2009
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    I would normally expect a company to make refunds in the same method as the original payment was made, so card to card etc., request a refund back to your paypal account and dont stand for any 'taking off fees' crap.
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  3. #23
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    If i dont receive 50 exactly they will know about it

  4. #24
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    Oct 2009
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    Open a Paypal dispute NOW - you only have 45 days in which to do it - just in case they fail to refund you!

  5. #25
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    Good point Chris.
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  6. #26
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    Nov 2009
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    Third the dispute!
    Native pony addict!

  7. #27
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    Quote Originally Posted by Chris&Scully View Post
    Open a Paypal dispute NOW - you only have 45 days in which to do it - just in case they fail to refund you!
    how do i do that please?

  8. #28
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    I have just ordered myself a matchy matchy set including an extra set of bandages and a hi vis breastplate for 45 inc delivery (I had paid Shwmae 50 for saddle pad, OR boots, bandages and travel pads all in matchy matchy) and i know it will arrive because it's all from equestrian clearance and have never had a problem with them
    We're going Baby blue now

  9. #29
    Join Date
    Oct 2009
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    Login to your Paypal account
    under My Account - click on Resolution Centre
    on top right - click on Report a problem
    fill in the details

    then if they don't refund, you can escalate it with Paypal within 20 days of opening the dispute and they usually just reverse the transaction

    Watch the time limits though!

  10. #30
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    May 2012
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    Brilliant thank you

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